1. Introduction
Juno Creative (“Juno Creative”, “we”, “us” or “our”) is committed to protecting the privacy of individuals who interact with our business, our website, and our services. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy applies to our website at www.junocreative.net.au, any communications with us by phone, email or in person, and to all services we provide including brand strategy, graphic design, website design and development, packaging design, photography and videography, social media management, digital marketing, and web hosting and support.
By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.
2. About us
Juno Creative is a design and digital agency with studios in Brisbane, Sydney, Melbourne and the Gold Coast. Our registered place of business for privacy-related matters is located in Brisbane, Queensland, Australia.
3. What personal information we collect
The types of personal information we collect depend on the nature of your interaction with us. We generally collect information that is reasonably necessary for, or directly related to, one or more of our functions or activities. This may include:
- Identity and contact information, such as your name, business name, job title, email address, postal address and phone number.
- Project and enquiry information, such as details you provide when requesting a quote, submitting a brief, or corresponding with us about a project.
- Billing and payment information, such as your billing address, ABN and bank or payment details, where relevant to invoicing and payment.
- Marketing preferences, such as whether you have subscribed to our newsletter or consented to receive marketing communications.
- Technical and usage information, such as your IP address, device type, browser type, operating system, referring URL, pages viewed on our website, and dates and times of visits, collected automatically through cookies and similar technologies.
- Recruitment information, such as your resume, cover letter, work history, qualifications and references, if you apply for a role with us.
- Content you supply, such as photographs, logos, copy, brand assets and other materials you provide to us to carry out work on your behalf.
We do not generally collect sensitive information (as defined in the Privacy Act). If we ever need to collect sensitive information, we will only do so with your consent or where required or authorised by law.
4. How we collect personal information
We collect personal information in a number of ways, including:
- Directly from you, when you contact us via our website contact form, email, phone, or in person.
- Through your engagement of our services, during onboarding, briefing, meetings and the ongoing course of a project.
- Automatically, when you visit our website, through cookies, analytics tools and server logs.
- From third parties, such as referrers, business partners, or publicly available sources, where relevant and lawful to do so.
- From job applicants and recruiters, when you apply for a position with us.
5. Why we collect, hold, use and disclose your information
We collect, hold, use and disclose your personal information for the following primary purposes:
- To respond to your enquiries and provide quotes or proposals.
- To deliver the creative, design, digital marketing and hosting services you engage us for.
- To manage our client relationships, including project communications, briefings and feedback.
- To issue invoices, receive payments and manage our accounts.
- To improve our website, services and client experience.
- To send you marketing communications about our services, case studies, and industry updates, where you have subscribed or where otherwise permitted by law. You can opt out at any time.
- To comply with our legal, regulatory and contractual obligations.
- To assess job applications and manage recruitment processes.
We will only use or disclose your personal information for a secondary purpose where you have consented, or where you would reasonably expect us to do so and that purpose is related to the primary purpose for which it was collected (or directly related, in the case of sensitive information).
6. Disclosure of personal information
We may disclose your personal information to third parties in the following circumstances:
- To our staff, contractors and consultants who require the information to perform services on our behalf.
- To third-party service providers who support our business, including IT providers, web hosting providers, email and CRM platforms, accounting providers, printers, photographers, videographers, copywriters and other specialist contractors engaged on your project.
- To digital advertising and analytics providers, such as Google and Meta, where you have consented to the use of cookies or where otherwise permitted by law.
- To government or regulatory authorities, where required or authorised by law.
- To professional advisers, such as lawyers and accountants, where reasonably necessary.
- To a purchaser or prospective purchaser of our business, in the context of a sale or restructure.
We require our service providers and contractors to handle personal information in a manner consistent with this Privacy Policy and the Australian Privacy Principles.
7. Overseas disclosure
Some of the third-party service providers we use may store or process personal information outside Australia, including in the United States, the United Kingdom, and the European Union. This may occur, for example, when we use cloud-based email, CRM, file storage, analytics, website hosting or marketing platforms.
Before disclosing personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the Australian Privacy Principles, or we rely on another lawful basis permitted under the Privacy Act.
8. Cookies and our website
Our website uses cookies and similar technologies to help us understand how visitors use the site, to remember your preferences, and to improve your experience. Cookies are small data files stored on your device.
We may use:
- Essential cookies, which are necessary for the website to function.
- Analytics cookies, such as Google Analytics, which help us understand how visitors interact with the website.
- Marketing and advertising cookies, which may be used by us or our advertising partners to deliver relevant advertising.
You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of our website.
9. Direct marketing
We may send you marketing communications about our services, case studies, blog posts and other industry content where you have subscribed or where we are otherwise permitted to do so under the Privacy Act and the Spam Act 2003 (Cth).
Every marketing email we send will include an unsubscribe option. You can also opt out at any time by contacting us using the details below. If you opt out of marketing communications, we will still send you operational communications related to any services we are providing to you.
10. Storage and security of your personal information
We take reasonable steps to protect personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. These steps include secure storage of physical and digital records, access controls, password protection, and the use of reputable cloud-based platforms with appropriate security measures.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.
We will retain your personal information only for as long as is reasonably necessary for the purposes for which it was collected, or as required by law. When no longer required, we will take reasonable steps to destroy or de-identify the information.
11. Accessing and correcting your personal information
You have the right to request access to the personal information we hold about you, and to request that we correct any information that is inaccurate, out of date, incomplete, irrelevant or misleading.
To make a request, please contact us using the details in section 13. We will respond to your request within a reasonable period (usually within 30 days) and, in most cases, there is no charge for accessing or correcting your information. We may need to verify your identity before providing access.
If we refuse a request, we will provide you with written reasons for our refusal and information about how you can complain about the refusal.
12. Complaints
If you believe we have breached the Australian Privacy Principles or have not handled your personal information in accordance with this Privacy Policy, you can lodge a complaint by contacting us using the details in section 13.
Please include as much detail as possible about the issue. We will acknowledge your complaint promptly and aim to investigate and respond within 30 days.
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.
13. How to contact us
If you have any questions about this Privacy Policy, or if you would like to access, correct or make a complaint about your personal information, please contact us:
Juno Creative
Attention: Paul McGarry, Privacy Officer
Studio 1, 30 Light Street, Fortitude Valley, Brisbane QLD, Australia
Email: studio@junocreative.net.au
Website: www.junocreative.net.au
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. The most current version will always be available on our website. We encourage you to review this policy periodically. Where changes are significant, we will take reasonable steps to notify you.
